We want your Cruel Vibes order to reach you safely and as quickly as possible. Please review the information below before placing your order.
PROCESSING TIMES
Many Cruel Vibes items are made or prepared to order. Processing times may vary by product and during busy seasons.
Processing time is the time needed to prepare your order before it ships and does not include carrier transit time.
SHIPPING
Shipping rates and available delivery options are calculated at checkout.
Once your order has shipped, you'll receive tracking information at the email address provided during checkout.
Please make sure your shipping address is correct before submitting your order.
TRACKING
Once tracking has been provided, please allow time for the carrier to scan and update your package.
Cruel Vibes is not responsible for carrier delays after a package has been accepted by the shipping carrier.
RETURNS & EXCHANGES
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for incorrect sizing, change of mind, or accidental purchases.
Please review product descriptions, sizing information, colors, and your order details carefully before checking out.
CANCELLATIONS & ORDER CHANGES
Orders may be canceled or changed within 12 hours of purchase.
After 12 hours, your order may already be in production or preparation, and we cannot guarantee that changes or cancellations can be made.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible through our Contact Us page.
Include your order number and photos of the item so we can review the issue and help make it right.
LOST OR MISSING PACKAGES
If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors before contacting the shipping carrier.
If you still need assistance, contact us and we'll do our best to help.
Questions? Visit our Contact Us page.
Stay strange. Stay unusual. Stay Cruel.